Terms and Conditions

Last Updated: 28th October, 2024

Welcome to Phat Prints & Signs Pty Ltd. By using our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully. These terms and conditions outline the rules and regulations for the use of PHAT Prints Pty Ltd 's Website, located at www.phatprints.com.au

By accessing this website, we assume you accept these terms and conditions. Do not continue to use PHAT Prints if you do not agree to take all of the terms and conditions stated on this page.

General

• This website, www.phatprints.com.au trades as “PHAT Prints & Signs Pty Ltd” (ABN: 59 649 833 536).

• In this current Terms and Conditions, the following terms “we”, “our”, “us” and “the company” refers to 'PHAT Prints & Signs Pty Ltd'.

• In this current Terms and Conditions, the following terms “you”, “your”, “customers” and “users” refers users, clients and customers of “PHAT Prints Pty Ltd".

• Your access and use of the Phat Prints & Signs website (www.phatprints.com.au) is subject to these current Terms and Conditions.

• Should you be found breach one of more of the “Terms and Conditions”, we reserve the right to take legal actions or cease business with you, effective immediately.

• We reserve the right to change the nature of this website, any time, without prior notice.We reserve the right to terminate or discontinue any product lines and services currently being provided on this website temporarily or permanently, any time, without prior notice.

• Phat Prints Pty Ltd is not responsible for any possible interruptions, inaccuracies, delays or loss relating to the display, generation or delivery of information resulting from system (website) failures. However, we will try our best to maintain and recover system in a timely manner.

1. Scope of Services

1.1 Printing and Signage Services: Phat Prints & Signs Pty Ltd provides a range of custom printing and signage services. Specific details of our services are listed on our website or will be provided upon request.

1.2 Custom Orders: All custom orders are produced based on specifications provided by the client. Any design, dimension, color, and material specifications must be clearly outlined at the time of order confirmation.

2. Quotations and Pricing

2.1 Quotations: All quotations provided by Phat Prints & Signs Pty Ltd are valid for a period of 30 days unless otherwise stated. If you wish to continue with a quote after the 30 day period, a new quote will be required to be issued by Phat Prints & Signs Pty Ltd.

2.2 Pricing: Pricing may vary based on project specifications, including design complexity, materials, and order volume. Prices are subject to change without notice.

2.3 Taxes and Fees: All prices exclude applicable taxes, shipping, and handling fees unless otherwise stated. Taxes will be calculated and added at checkout/confirmation of your order.

3. Orders and Payment

3.1 Order Confirmation: Orders will only be processed upon written confirmation from the client. A deposit is required to initiate any/all orders.

3.2 Payment Terms: Payment terms vary based on project scope and client agreements. For custom orders, payment is required in full or in part before production commences, as specified in the invoice.

3.3 Late Payments: Late payments may incur additional fees. Failure to complete payment may result in a delay or cancellation of your order.

4. Cancellations and Modifications

4.1 Order Cancellation: Orders can be canceled within 24 hours of confirmation. After this period, cancellation fees may apply to cover any costs already incurred.

4.2 Modifications: Any request to modify an order must be made in writing. Modification requests may incur additional charges based on the timing and nature of the change.

5. Production and Delivery

5.1 Production Time: Estimated production times vary per project and are provided at the time of order confirmation.

5.2 Delivery: Shipping and delivery times are estimates and are not guaranteed. Delays due to external factors (e.g., weather, shipping carrier delays) are beyond Phat Prints & Signs Pty Ltd's control.

5.3 Pickup: Clients may arrange to pick up their orders. Pickup schedules will be coordinated to ensure availability. Pickup is only available from the Phat Prints & Signs office location. Please refer to the 'Contact' page of the website for further information.

6. Returns and Refunds

6.1 Custom Orders: Due to the nature of custom printing, refunds are generally not provided. However, if there is a defect in the final product that differs from approved specifications, we will work with you to remedy the issue.

6.2 Non-Custom Items: Clause 6.1 also applies to Non-custom items. Refunds will not be provided.

7. Intellectual Property

7.1 Client Designs: All designs and artwork provided by the client must be the client’s original work or used with permission. Phat Prints Pty Ltd is not liable for copyright infringements resulting from client-provided content.

7.2 Company Designs: Any designs created by Phat Prints & Signs Pty Ltd remain our intellectual property until payment is received in full. We reserve the right to use images of the finished product for marketing purposes unless otherwise requested by the client in writing (pending approval).

8. Liability and Indemnification

8.1 Limitation of Liability: Phat Prints & Signs Pty Ltd is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

8.2 Indemnification: Clients agree to indemnify and hold Phat Prints & Signs Pty Ltd harmless against any claims or damages arising from the misuse or misinterpretation of our products.

9. Privacy Policy

Your privacy is important to us. Our Privacy Policy outlines how we handle and protect your personal information. Please review our Privacy Policy on our website for more information.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the state of Victoria (Australia). Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in the state of Victoria (Australia).

By using this website to purchase any online products you acknowledge that:

• You are over 18 years of age.

• It is your responsibility that you read through all terms of use, terms and conditions of this website.

11. Cookies

The website uses cookies to help personalise your online experience. By accessing the PHAT Prints & Signs website, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

12. License

Unless otherwise stated, PHAT Prints Pty Ltd and/or its licensors own the intellectual property rights for all material on PHAT Prints. All intellectual property rights are reserved. You may access this from PHAT Prints for your own personal use subjected to restrictions set in these terms and conditions.

13. Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

14. Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

15. Payment Methods

• We accept PayPal, credit card, and bank transfer (invoice payment).

• Accept all credit cards, including American Express.

• We do not accept bank cheques for payment.

16. Changes to Terms

By placing an order with Phat Prints Pty Ltd you acknowledge that you have read, understood, and agree to these Terms and Conditions. We may update these Terms and Conditions from time to time. Any updates will be posted on our website, and it is the client's responsibility to review these terms periodically.For questions or clarifications, please contact us at Phat Prints & Signs via info@phatprints.com.au.

Phat Prints & Signs Pty Ltd
Address: 23/5 Scanlon Drive, Epping VIC 3076
E-mail: info@phatprints.com.au