Privacy Policy

Last Updated: 28th October, 2024

Phat Prints & Signs Pty Ltd ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using our services or website, you consent to the practices described in this policy.

1. Personal Information

When you place an order, contact us, or sign up for newsletters, we may collect the following personal information:

• Name

• Contact details (address, phone number, email)

• Payment information (credit/debit card details, bank account information)

• We will not use your personal information for any purposes not disclosed in this Privacy Policy without your prior consent.

• We will not sell, rent or disclose your personally identifying information to third parties under any circumstances.

2. Information Use

We use the information we collect to:

• Process and fulfil orders

• Communicate with you regarding orders, inquiries, and promotions

• Improve our products and services

• Analyse website usage and improve user experience

• Comply with legal obligations

• We will not use your personal information for any purposes not disclosed in this Privacy Policy without your prior consent.

2.1 Data Sharing

2.2 Third-Party Service Providers

We may share your information with trusted third-party providers to help us operate our business and fulfil services, such as:

• Payment processors

• Shipping and delivery providers

• Marketing and communication platforms (for newsletter sending purposes only)

• These providers are only allowed to access and use your information to perform services on our behalf and are required to protect your data.

2.3 Legal Obligations

We may disclose your personal information if required by law, regulation, or legal process, or if we believe such action is necessary to protect our rights or comply with a legal obligation.

3. Data Security

We take data security seriously and employ technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. While we strive to protect your data, please note that no method of data transmission over the internet is entirely secure.

4. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected and to comply with legal, accounting, or reporting requirements. When your data is no longer needed, we securely delete or anonymise it.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyse website traffic. You may adjust your browser settings to decline cookies if you prefer, but this may limit certain functionalities on our website.

6. Your Rights

You have the following rights concerning your personal information:

• Access: Request access to your personal data.

• Correction: Request correction of inaccurate or incomplete data.

• Deletion: Request deletion of your data when it’s no longer needed.

• Objection: Object to the processing of your data for certain purposes.

• Withdrawal of Consent: Withdraw your consent where we rely on it for data processing.

To exercise these rights, please contact us via info@phatprints.com.au.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other reasons. Any updates will be posted on our website, and your continued use of our services constitutes acceptance of these changes.